Privacy Policy

Overview

Grant Matterson Real Estate ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at grantmatterson.com.au or contacting us, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

Information you provide directly

• Name, email address and phone number
• Property address or suburb of interest
• Message content submitted via our contact or appraisal request form
• Any other information you choose to share with us

Information collected automatically

• IP address and browser type
• Pages visited and time spent on our website
• Device type and operating system
• Referring website or search query

2. How We Collect Your Information

We collect personal information in the following ways:

• When you submit an enquiry or appraisal request via our website contact form
• When you contact us directly by phone or email
• When you interact with us at open homes, auctions or in person
• Through cookies and analytics tools when you browse our website (see Section 6)

3. Why We Collect Your Information

We collect and use your personal information to:

• Respond to your property enquiries and appraisal requests
• Provide real estate sales, auction and advisory services
• Send you property market updates or newsletters (only with your consent)
• Comply with our legal obligations as a licensed real estate agent under the Property and Stock Agents Act 2002 (NSW)
• Improve our website and service quality

We will not use your information for any purpose that is unrelated to the above without your prior consent.

4. Disclosure of Your Information

We may share your personal information with the following parties where necessary:

• LJ Hooker network: As a member of the LJ Hooker franchise, certain transaction-related information may be shared in accordance with franchise obligations and their privacy policy.
• Service providers: Third-party services that assist in operating our website and communications (e.g. form processing services, email delivery providers). These parties are required to handle your data securely and only as directed by us.
• Legal or regulatory authorities: Where required by law, court order or regulatory obligation.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Overseas disclosure

Some of our third-party service providers (such as web hosting or analytics tools) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information consistently with the Australian Privacy Principles.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. Our website uses HTTPS encryption for data transmitted between your browser and our server.

While we take all reasonable precautions, no internet transmission is completely secure. We cannot guarantee the absolute security of information transmitted to us online.

6. Cookies and Analytics

Our website uses cookies, which are small text files stored on your device, to improve your browsing experience and help us understand how visitors use our site.

Types of cookies we use

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us understand visitor behaviour and improve our website. Analytics data is aggregated and does not identify you personally.

Managing cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. For information on managing cookies, refer to your browser's help documentation.

7. Third-Party Links

Our website contains links to third-party websites including Domain.com.au, Google, LinkedIn and our Substack publication. These websites operate under their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

8. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Information relating to property transactions may be retained for up to 7 years in accordance with NSW real estate record-keeping obligations.

When your information is no longer required, it is securely deleted or de-identified.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Opt out of receiving marketing communications at any time
• Make a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details below.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact Us

For any privacy-related questions or requests, please contact: